How It Works
At The Keystone, we realize navigating the world of luxury watches can be challenging and a bit daunting. That is why we guarantee our timepieces are 100% authentic, real watches inspected in-house by our team of experienced watchmakers and specialists. We guarantee our watches are authentic or your money back.
Free Shipping - You’ve made a big investment in your new timepiece, so why should you have to pay extra just to get it to your door? We provide free one day shipping both ways. If you receive your watch and it wasn’t exactly to your liking, we cover the return shipping as well. Details here. <hyperlink>
Warranty - The Keystone provides a one-year warranty on all mechanical aspects of the watch. That includes abnormal time keeping, battery replacements, and general mechanical issues inside the watch. This does not provide coverage of the exterior of the watch, which includes the crystal, case, bracelet, bezel, straps, screws, crown, or more. Details here <hyperlink>.
Returns - We accept returns up to 14 days of the purchase date. Our watches are inspected and well documented prior to shipping, so the customer returning the watch is responsible for new scratches, tings, missing pieces and general damage. Details here <hyperlink>.
Products - Each watch posted here is individually photographed to ensure customers are receiving the exact watch they expected. What you see in the product photos is the exact watch you will receive.
Customer Service - At The Keystone, we realize there is a wide selection of sites to purchase your timepieces and feel honored you chose us. To ensure you have the best possible experience with your new timepiece, we are standing by to answer your questions or provide insight. The best way to reach us is by email. We will reply to any inquiries in a timely fashion. Contact Us <hyperlink>.