Frequently Asked Questions
Yes! We provide a one year warranty on every watch we sell. This warranty covers time keeping and mechanical functions for one year. If there are any mechanical issues with the watch within that year, just reach out and we will have our watchmaker perform the repair.
Every watch on our website goes through a thorough authentication process. We own our inventory, so we don't ask you to buy anything that we have not already purchased ourselves. All gem set watches on our website are original, factory set - we do not offer watches with custom gem work. We guarantee every watch we sell is authentic.
One the watch is purchased we have our watchmaker perform a final inspection, checking time and pressure testing if applicable. This process can take about 5-7 business days. We then ship fully insured via FedEx Overnight shipping.
We offer a 5 day inspection period and free returns. We realized it is difficult to commit to a watch without seeing it "in the metal." With that in mind, if you receive the watch, we want to give you ample time to see it in person and know that you love it. We accept returns within 5 days of receiving the watch as long as it is still in the condition you received it.
Yes, we are always happy to consider buying your watch or taking watches in trade towards our inventory. To sell us a watch, please fill out this form. For trades, please email information about your watch and the watch you are interested in trade towards to firstname.lastname@example.org.
The Keystone is focused on bringing customers unique timepieces, intriguing stories and an unparalleled experience in acquiring and engaging with vintage watches. We are dedicated to helping our customers further their watch knowledge and find the pieces that excite them. Whether you are looking to purchase your first watch or seeking the next rare piece for your collection, The Keystone is here to help.
We are located in West Hollywood, CA and available by appointment. To schedule an appointment, please reach out by email at email@example.com or by calling (213)-632-9061
Classic watches are relevant forever. We offer quality designs and styles that don’t go out of style; we want you to be happy with your watch for years to come.
At The Keystone, we hand pick pieces from brands that have a long history in fine watchmaking. Brands that we offer, like Rolex, Patek Philippe, Audemars Piguet, and Panerai have been creating the world’s best time pieces for more than a century and we stand by their quality.
Our specialists guarantee what you are buying is the real thing or your money back. With years of experience and knowledge, each of our pieces is authenticated and thoroughly inspected before being shipped. Each timepiece comes with our guaranteed certificate of authenticity. See our guarantee.
The Keystone provides a one-year warranty on all mechanical aspects of the watch. Read more about the warranty here.
If you are not happy with your purchase, returns are free & easy. Read more about our return policy here.