FAQ
The Keystone is focused on bringing customers unique timepieces, intriguing stories and an unparalleled experience in acquiring and engaging with vintage watches. We are dedicated to helping our customers further their watch knowledge and find the pieces that excite them. Whether you are looking to purchase your first watch or seeking the next rare piece for your collection, The Keystone is here to help.
We are located in West Hollywood, CA and available by appointment. To schedule an appointment, please reach out by email at hello@thekeystone.com or by calling (213)-632-9061
Our Approach
Classic watches are relevant forever. We offer quality designs and styles that don’t go out of style; we want you to be happy with your watch for years to come.
Our Brands
At The Keystone, we hand pick pieces from brands that have a long history in fine watchmaking. Brands that we offer, like Rolex, Patek Philippe, Audemars Piguet, and Cartier have been creating the world’s best time pieces for more than a century and we stand by their quality.
Authenticity
Our specialists guarantee what you are buying is the real thing or your money back. With years of experience and knowledge, each of our pieces is authenticated and thoroughly inspected before being shipped. Each timepiece comes with our guaranteed certificate of authenticity. See our guarantee.
Warranty
The Keystone provides a one-year warranty on all mechanical aspects of the watch. Read more about the warranty here.
We’re Here
If you are not happy with your purchase, returns are free & easy. Read more about our return policy here.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.